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Политика конфиденциальности

  1. Identification

    This privacy policy complies with current Spanish and European regulations regarding the protection of personal data on the internet. Specifically, it adheres to the following rules:

    • Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, regarding the protection of individuals concerning the processing of personal data and the free movement of such data (GDPR).
    • Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights (LOPD-GDD).
    • Royal Decree 1720/2007, of December 21, approving the regulations for the development of Organic Law 15/1999, of December 13, on the Protection of Personal Data (RDLOPD).
    • Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSI-CE).

    The following information is provided: the company owning the website domain is DIAMOND HOUSE LLORET HOLIDAY, S.L. (hereinafter DIAMOND HOUSE LLORET HOLIDAY), with address for these purposes at PASEO CAMPRODON I ARRIETA,29 LLORET DE MAR (ZIP Code 17310), tax identification number (C.I.F.): B55097257, registered in the Mercantile Registry of Girona in volume 2809, sheet GI.51.193, page 192, entry 1a. Contact email: INFO@LLORETHOLIDAY.ES from the website.

    2. USERS

    Accessing and/or using this DIAMOND HOUSE LLORET HOLIDAY portal implies the status of USER, who accepts, from such access and/or use, the General Conditions of Use reflected here. These conditions apply independently of the General Contracting Conditions that may be mandatory.

    3. USE OF THE PORTAL

    WWW.LLORETHOLIDAY.ES provides access to a variety of information, services, programs, or data (hereinafter "the content") on the Internet owned by DIAMOND HOUSE LLORET HOLIDAY or its licensors that the USER may access. The USER assumes responsibility for the use of the portal. This responsibility extends to the registration required to access certain services or content.

    In this registration, the USER will be responsible for providing truthful and lawful information. As a result of this registration, the USER may be provided with a password for which they will be responsible, committing to using it diligently and confidentially. The USER agrees to use the content and services appropriately (such as chat services, discussion forums, or news groups) offered by the website's creator and, in an illustrative but not limiting manner, not to use them to (i) engage in illegal, unlawful, or contrary to good faith and public order activities; (ii) disseminate content or propaganda of a racist, xenophobic, illegal-pornographic, terrorism-promoting, or human rights-violating nature; (iii) cause damage to the physical and logical systems of the website's creator, its suppliers, or third parties, introduce or spread computer viruses or any other physical or logical systems that may cause the aforementioned damages; (iv) attempt to access and, where appropriate, use the email accounts of other users and modify or manipulate their messages. The website's creator reserves the right to remove all comments and contributions that violate respect for the dignity of the person, are discriminatory, xenophobic, racist, pornographic, or that infringe on the youth or childhood, public order, or safety or that, in its opinion, are not suitable for publication. In any case, DIAMOND HOUSE LLORET HOLIDAY will not be responsible for the opinions expressed by users through forums, chats, or other participation tools.

    4. DATA PROTECTION

    In compliance with the provisions of the GDPR and the LOPD-GDD, we inform you that personal data collected by, through the forms on its pages, will be incorporated and processed in our file to facilitate, expedite, and fulfill the commitments established between and the User or maintain the relationship established in the forms filled out by the latter, or to respond to a request or query from the same. Likewise, in accordance with the provisions of the GDPR and the LOPD-GDD, unless the exception provided in Article 30.5 of the GDPR applies, a record of processing activities is maintained that specifies, according to its purposes, the processing activities carried out and other circumstances established in the GDPR.

    The processing of the User's personal data will be subject to the following principles set out in Article 5 of the GDPR and in Article 4 and following of Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights:

    • Principle of legality, loyalty, and transparency: the User's consent will be required at all times, preceded by completely transparent information about the purposes for which personal data is collected.
    • Purpose limitation principle: personal data will be collected for specific, explicit, and legitimate purposes.
    • Data minimization principle: the personal data collected will be only those strictly necessary for the purposes for which they are processed.
    • Accuracy principle: personal data must be accurate and always up-to-date.
    • Principle of limitation of storage period: personal data will only be retained so that the User can be identified for the time necessary for the purposes of processing.
    • Integrity and confidentiality principle: personal data will be processed in a way that ensures their security and confidentiality.
    • Proactive responsibility principle: the data controller will be responsible for ensuring that the above principles are met.

    The categories of data processed are only identifying data. Under no circumstances are special categories of personal data processed within the meaning of Article 9 of the GDPR.

    The legal basis for the processing of personal data is consent. is committed to obtaining the express and verifiable consent of the User for the processing of their personal data for one or more specific purposes.

    The User will have the right to withdraw their consent at any time. Withdrawing consent will be as easy as giving it. As a general rule, withdrawing consent will not condition the use of the website.

    On occasions when the User must or may provide their data through forms to make inquiries, request information, or for reasons related to the content of the website, they will be informed if filling out any of them is mandatory because they are essential for the correct development of the operation carried out.

    Personal data is collected and managed by for the purpose of facilitating, expediting, and fulfilling the commitments established between the website and the User or maintaining the relationship established in the forms filled out by the latter or to respond to a request or query.

    Likewise, the data may be used for a commercial purpose of personalization, operational and statistical, and activities inherent to the corporate purpose, as well as for the extraction, storage of data, and marketing studies to adapt the Content offered to the User, as well as improve the quality, operation, and navigation of the website.

    Therefore, the User may exercise their rights through written communication addressed to the data controller with the reference "GDPR-", specifying:

    • Name, surname of the User, and a copy of the ID. In cases where representation is admitted, identification by the same means of the person representing the User will also be necessary, as well as the document accrediting the representation. The photocopy of the ID may be replaced by any other valid legal means that proves identity.
    • Request with the specific reasons for the request or information to be accessed.
    • Address for notifications.
    • Date and signature of the applicant.
    • Any document proving the request being made.

    This request and any attached documents can be sent to the following address and/or email:

    Postal address: Paseo Camprodon i Arrieta, 29 Lloret de Mar (17310), Spain. Diamond House-Lloret Holiday Office. Email: info@lloretholiday.es

    In the event that the User considers that there is a problem or infringement of current regulations in the way their personal data is being processed, they will have the right to effective judicial protection and to file a complaint with a supervisory authority, especially in the State in which they have their habitual residence, place of work, or the place of the alleged infringement. In the case of Spain, the supervisory authority is the Spanish Data Protection Agency (https://www.aepd.es/).

    5. INTELLECTUAL AND INDUSTRIAL PROPERTY

    DIAMOND HOUSE LLORET HOLIDAY, either on its own or as a licensee, owns all intellectual and industrial property rights to its website, as well as the elements contained therein (including but not limited to images, sound, audio, video, software or texts; trademarks or logos, color combinations, structure and design, selection of materials used, computer programs necessary for its operation, access, and use, etc.), owned by DIAMOND HOUSE LLORET HOLIDAY or its licensors.

    All rights reserved. In accordance with the provisions of articles 8 and 32.1, second paragraph, of the Intellectual Property Law, the reproduction, distribution, and public communication, including the method of making available, of all or part of the contents of this website for commercial purposes, on any medium and by any technical means, without the authorization of DIAMOND HOUSE LLORET HOLIDAY, are expressly prohibited. The USER agrees to respect the intellectual and industrial property rights owned by DIAMOND HOUSE LLORET HOLIDAY. They may view the elements of the portal and even print, copy, and store them on the hard drive of their computer or on any other physical medium solely and exclusively for personal and private use. The USER must refrain from deleting, altering, evading, or manipulating any protection device or security system installed on the pages of DIAMOND HOUSE LLORET HOLIDAY.

    6. EXCLUSION OF WARRANTIES AND LIABILITY

    DIAMOND HOUSE LLORET HOLIDAY is not responsible, under any circumstances, for damages of any nature that may occur, for example: errors or omissions in the content, lack of availability of the portal, or the transmission of viruses or malicious or harmful programs in the content, despite having taken all necessary technological measures to prevent it.

    7. MODIFICATIONS

    DIAMOND HOUSE LLORET HOLIDAY reserves the right to make the modifications it deems appropriate to its portal without prior notice, being able to change, delete, or add both the content and services provided through it and the way in which they are presented or located on its portal.

    8. LINKS

    In the event that WWW.LLORETHOLIDAY.ES contains links or hyperlinks to other websites, DIAMOND HOUSE LLORET HOLIDAY will not exercise any type of control over those sites and content. In no case will DIAMOND HOUSE LLORET HOLIDAY assume any responsibility for the content of any link belonging to an external website, nor will it guarantee the technical availability, quality, reliability, accuracy, breadth, truthfulness, validity, and constitutionality of any material or information contained in any of these hyperlinks or other websites.

    Likewise, the inclusion of these external connections will not imply any type of association, merger, or participation with the connected entities.

    9. RIGHT OF EXCLUSION

    DIAMOND HOUSE LLORET HOLIDAY reserves the right to deny or withdraw access to the portal and/or the services offered without prior notice, at its own request or that of a third party, to those users who violate these General Conditions of Use.

    10. GENERALITIES

    DIAMOND HOUSE LLORET HOLIDAY will pursue the breach of these conditions as well as any misuse of its portal by exercising all civil and criminal actions that may correspond to it in law.

    11. MODIFICATION OF THESE CONDITIONS AND DURATION

    DIAMOND HOUSE LLORET HOLIDAY may modify the conditions determined here at any time, being duly published as they appear here.

    The validity of these conditions will depend on their exposure and will remain in force until duly published when modified by others.

    12. APPLICABLE LEGISLATION AND JURISDICTION

    The relationship between DIAMOND HOUSE LLORET HOLIDAY and the USER will be governed by current Spanish regulations, and any dispute will be submitted to the Courts and Tribunals of the city of Blanes.

    If you believe that, as a result of the processing of your personal data by the data controller, your rights under Regulation (EU) 2018/1725 have been violated, you have the right to appeal (i.e., file a complaint) with the European Data Protection Supervisor (edps@edps.europa.eu). Detailed information on the process of taking legal action in the EU and European mediation ("MASC"): https://e-justice.europa.eu/511/ES/taking_legal_action

    The Data Controller DIAMOND HOUSE-LLORET HOLIDAY SL, in compliance with the General Data Protection Regulation EU-2016/679, of the Parliament and Council of Europe and the protection of individuals concerning the processing of personal data and the free movement of such data (GDPR) and Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, informs you that your personal data will be processed for administrative, accounting, and the provision of the service offered by DIAMOND HOUSE-LLORET HOLIDAY SL, will not be transferred to third parties, except by legal obligation, and you can exercise your rights of access, rectification, deletion, opposition, portability, and limitation at DIAMOND HOUSE-LLORET HOLIDAY SL: CAMPRODON I ARRIETA 29, 17310, LLORET DE MAR, GIRONA, info@lloretholiday.es